Frequently asked questions
I can power my Dolphin on but it does not move
My Dolphin power supply doesn’t turn on when I press the power button
I can no longer connect my Dolphin to the App
My Dolphin does not complete a cycle / Red light on the Power Supply
How long is the warranty of my Dolphin?
How long can I leave my Dolphin in the pool?
My Dolphin does not climb up the walls or move sideways on the waterline
How does my Dolphin scan and move in the pool?
Is it safe to leave the power supply outside? What if there is a thunderstorm?
Why should I register my robot?
Information of the moment
What’s new with the S-Line facelift?
How can I register my Dolphin?
Where can I find the user manual for my Dolphin?
My Dolphin came with 2 sets of filters, which filter should I use?
Where can I find my Dolphin's serial number?
General Guide to Wi-Fi Connectivity
Can I swim while my Dolphin is cleaning the pool?
Do the water conditions affect the efficiency of my Dolphin?
Can I order spare parts for my Dolphin? Can I replace the parts myself?
My Dolphin regularly misses points from the pool.