My EON isn't working properly
If your EON is not functioning correctly, the first and most important step is to ensure your robot software is up to date.
Software updates include the latest enhancements and fixes to help guarantee your robot performs as expected.
Update Your EON Robot Software
- Download the MaytronicsOne app and ensure Bluetooth is enabled on your smartphone.
- Fully charge the robot. The battery indicator should show three solid green bars. Disconnect the robot from the charger before proceeding.
- Open the MaytronicsOne app, create an account or sign in, and enter the validation code sent to your email.
- Press and hold the power button for 3–5 seconds to enable Bluetooth pairing. The LED will blink blue.
- Follow the on-screen instructions to pair your robot. Once your robot is detected, select it to initiate pairing. Ensure your smartphone is not currently connected to another Bluetooth device.
- Complete the software update if prompted. This step is essential.
During the update:
- Stay close to the robot.
- Do not close the app or leave the update screen until the update is complete.
- Do not interrupt the update process.
7. Once the software update is finished, connect the robot to 2.4 GHz Wi-Fi. Alternatively, you can choose to skip Wi-Fi setup and connect later.
8. Once the robot is successfully connected, the LED will blink three times and then turn solid blue.
Important: Always ensure your EON is running the latest available software before proceeding with additional troubleshooting.
Keeping the robot software updated guarantees your EON benefits from the latest improvements and features.