My Dolphin does not climb up the walls or move sideways on the waterline.
If your Dolphin does not move on the water line, it is possible that the handles are incorrectly adjusted.
The handles on your Dolphin can be adjusted to increase or decrease the speed at which it moves on the water line. Slower speed means that it travels less distance but rubs for longer and faster speed means that it travels a greater distance but rubs for less time.
If you notice that your Dolphin has difficulty climbing the walls, we advise you to follow the following steps :
- Check that the filters are not dirty or clogged (although the filters may look clean, small particles may dry on the material and clog it). It is recommended to clean the bag or cartridges after each use, but deeper cleaning may be required.
- Ensure that the filters basket is properly installed, tightly fitted, with no visible gaps and that the filter panels are properly clipped to the bracket.
- Check that the impeller is clean and free of debris.
If the Dolphin still does not climb the walls, please test a 10-15 minutes cycle by removing the filters. If the Dolphin climbs without the filters, then you might need to replace them.
Water chemicals balance is essential for optimal use of your Dolphin!
Make sure that the water in your pool is balanced and free of algae :
If your Dolphin tries to climb but slips on the wall, try brushing it manually with a broom brush until the deposits are removed. If necessary, rebalance your pool water.
Finally, if the robot has this feature, you can check that the cycle of your cleaning program is set to Normal (long) mode and not "Fast" mode.
For all these manipulations, we advise you to consult the user manual of your robot, you will need to indicate the model of your Dolphin robot.