My Dolphin's cable is tangled.
The first step we recommend is taking the robot out of the pool and stretching the cable out in the sun for at least 3 hours to remove any kinks and twists.
Once you've done that, to ensure you keep the cable free of tangles, we recommend maintaining the water temperature above 15°C, and checking that the pool chemicals are within our recommended usage range:
Most importantly – don't use too much cable! If your Dolphin has a Swivel, and especially if it doesn't, it is very important to measure out the correct amount of cable you need.
To do that, measure the cable length to be the same as the longest length in your pool. That's the amount of cable your robot needs to cover the pool effectively and help avoid tangles. Ensure the power supply is centred at the longest length of the pool for better performance.
It's important to ensure the cable is wound correctly after each use.
We also recommend checking that nothing obstructs the Dolphin wheels or tracks, as this could cause the Dolphin to spin in circles and twist the cable. Click here to see how to clean the tracks.
Still need assistance? Visit our Support Hub to reach out to us