My Dolphin gets stuck at the bottom or at the deep end of the pool
Check that the Dolphin filters (bag or cartridges) are not clogged.
We recommend cleaning the bag or cartridges after each use, but deeper cleaning may be required. Your filters may look clean, but there may be fine particles that are clogging the filters. Click here to see how to clean the filters.
Put the robot in the water for a 10-15 minute test cycle with the filters removed. Make sure there is no debris in the pool which can damage the robot. If the Dolphin robot functions well without the filters, then the filters are due to be replaced. Click here to visit our Replacement Spare Parts page for more information.
Make sure your pool water is chemically balanced and free of algae for the best cleaning results. Here are our recommended parameters:
If the robot is getting stuck on the drain, click here.
If the robot still isn’t working as it should after completing the troubleshooting steps, please contact us here.