FAQ

If a new or replacement power supply does not locate the robot, there are a few steps that will help and solve the issue:

• Disconnect the black cable from the electric outlet.

• Disconnect the blue cable from the power supply unit and wait 30 seconds.

• Afterwards, reconnect both cables and let the robot work in the pool for about 3 minutes.

• Turn the power supply unit off and repeat steps 1-3. You can repeat these steps up to 5 times.

• Verify that the network name has not been changed, and that the phone is connected to the same network that the app intends to be connected with.

• Please reset the power supply and router, by disconnecting each of them from the electric outlet, wait 30 seconds and reconnect.

• We would suggest deleting and re-installing the app, making sure you have allowed the pop-up notification "Allow while the app is working". Make sure you have enabled all operating conditions needed for the app to work properly (Location Services, Bluetooth, 3G/4G, or Wi-Fi with at least 60% in signal strength).

• Verify that your Wi-Fi network is set on 2.4GHz only and not on 5GHz or dual band.

It could be that your pool area's Wi-Fi signal is low, which could cause connectivity issues.

To resolve this issue, we recommend the following:

• Place your power supply closer to your home router/extender.

• Place your router closer to the power supply.

• You can also use an extender for the Wi-Fi signal. (In this case, please consult with your local internet provider.)