My Dolphin's power supply does not turn on when I press the power button
If your power supply stopped working or is tripping the GFCI outlet, complete the following troubleshooting steps to see if we can resolve the issue:
Let's make sure the issue isn’t coming from your home outlet by trying a different outlet or removing any extension cord, if in use. If the power supply still doesn't turn on, let’s proceed.
Look for any visible damages like cuts, kinks, and frays on the blue cable or the black power supply cord.
If you find any damage to the cables, please contact us here or visit your nearest dealer if you purchased from a local dealer.
The next step is to identify if the issue is with the robot, the cables, or the power supply itself.
Does the power supply turn on?
If the power supply turns on, this means the issue is not with the power supply. There may be an issue with the robot cable or motor unit.
The robot will need to be analyzed and repaired by an authorized Dolphin technician. Click here to submit a repair request
It seems there is an issue with the power supply. Regarding a power supply replacement, contact us here or reach out to your local dealer if you purchased the robot from a local dealer.
Note - We cannot complete power supply repairs.
Is a certain feature on your power supply not working? Click here to verify in the user manual which features are included with your robot model.
If you are experiencing a different issue, click here to visit the rest of our Troubleshooting FAQ.
If you need further assistance, Contact Us Here.