FAQ

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When I remove my Dolphin from the pool, dirty water and debris escapes back to the water

When you remove your Dolphin from the water, gently guide it towards you using the cable.
Once you manage to reach it, grab it by the handle, never lift the robot out of the water by the cable.

Tilt the robot and place it on the edge of the pool and let the water drain.


If dirty water or debris are still escaping back to the water, we recommend that you check the following:

  • Remove the filter basket; check the four springs in the bottom of the unit. Make sure there is no debris clogging the springs and that they move freely.
  • Check the intake opening on the bottom side of the cleaner and remove any obstructions.
  • Check that the rapid drain flap is in place. (The flap is a black rubber part located behind the rear wheels and is visible by turning the unit upside down).
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