My EON™ isn't behaving properly
If your EON is not working properly, the first and most important step is to make sure your robot software is up to date.
Software updates include the latest improvements and fixes to help ensure your robot performs as expected.
Update Your EON Robot Software
- Download the MaytronicsOne app and make sure Bluetooth is enabled on your smartphone.
- Fully charge the robot. The battery indicator should show three solid green bars. Disconnect the robot from the charger before continuing.
- Open the MaytronicsOne app, create an account or sign in, and enter the validation code sent to your email.
- Press and hold the power button for 3–5 seconds to enable Bluetooth pairing. The LED will blink blue.
- Follow the on-screen instructions to pair your robot. Once your robot is found, select it to begin pairing. Make sure your smartphone is not currently connected to another Bluetooth device.
- Complete the software update if prompted. This step is essential.
During the update:
- Stay near the robot.
- Do not close the app or leave the update screen until the update is complete.
- Do not interrupt the update process.
7. Once the software update is complete, connect the robot to 2.4 GHz Wi-Fi. You can also choose to skip Wi-Fi setup and connect later.
8. Once the robot is successfully connected, the LED will blink three times and then turn solid blue.
Important: Always make sure your EON is running the latest available software before continuing with additional troubleshooting.
Keeping the robot software updated ensures your EON has the latest improvements and capabilities.