My Dolphin starts and then stops
Your robot is probably in the water already, but just in case, make sure the robot is submerged in at least three feet of water before turning it on.
Is the robot still not moving?
- Remove the robot from the pool, and disconnect the power supply from the outlet.
- Now, place the robot upside down, and try rotating the brushes by hand – is the robot making any funky noises?
If it is, let’s look into it: check the tracks and brushes, and all the nooks and crannies for any obstructions or visible damage.
- Make sure the power supply is still unplugged from the outlet.
- Now let's check the impeller and its surrounding parts. If you notice debris trapped in the impeller, click here to see how to clean the impeller. Use a Phillips-head screwdriver, do not use a power drill.
- If your robot model has a Power Stream mobility system, please check the clear plastic cover around the motor unit and the grilles on the sides of your model for visible debris there as well.
After fully checking the robot, test the robot in the pool.
Still not working?
US Customers: Click here to fill out a referral form to send your robot to our service center for repair.
Canada Customers: Click here to fill out a referral form to send your robot to our service center for repair.
Contact us here.