FAQ

You can submit your rebate request during the warranty registration process. Click here to register your robot and submit the rebate request.

Make sure you have your product's serial number and proof of purchase ready to upload.

A rebate request must be submitted within thirty (30) days of the purchase date.

Please allow up to 4-8 weeks to process and receive your rebate.

Please note that registering your product alone does not submit a rebate. Your rebate or promotion code must be entered during the registration process for the rebate to be processed.

Follow the steps below to register your product and submit the rebate request:

1. Go to the registration portal: https://registration.maytronics.com/.

2. Enter your robot’s serial number: Type the serial number into the first field. If you need help locating it, click the “i” icon next to “Where do I find my robot’s serial number?”.

3. Select your previous pool-cleaning method, then click Continue.

4. Enter your personal information:

• As you begin typing your country or state, a dropdown menu will appear. Select the correct option from the list.
• Click Continue to move forward.

5. Rebate/Promotion Code Section:

• If you have a rebate or promotion code, enter it in the first field.
• If you do not have a code, leave the field blank and continue by selecting your purchase date.
• You may also add the store name, address, and ZIP code.

6. Upload your proof of purchase by selecting “Upload Your Receipt.” Accepted proof of purchase includes:

Preferred: Original receipt or original invoice (must show purchase date, product, and price).

If the original receipt cannot be located:

• A credit card statement or bank statement is acceptable.
• Only the date, merchant/product, and amount should be visible.
• Personal information must be hidden or removed.

7. Agree to the Terms & Conditions, then click Continue.

8. Review your information and click Submit to complete the registration.

To check your Dolphin’s warranty length, visit your model’s product page here. (Warranty lengths vary per model and region.)

Still need assistance? Click the blue chat icon in the bottom-right corner of your screen to start a conversation with our AI agent — 'Phin'!