FAQ

• Apple (iOS): version 10 or later / iPhone, iPad, iPod
• Android: operating system version 5 or later

• Transmitting the 2.4 Ghz frequency only
• Network password of less than 32 characters
• A signal strength at the location of the power supply unit that is at least 60%, i.e., 2 out of the 3 possible bars.

If the technical specifications of your Wi-Fi® network do not allow you to connect in this way, you can also connect to your Dolphin robot via Bluetooth® only.

• Ensure that your smart mobile device is connected to your Wi-Fi® network and that your signal strength is at least 60% at the location of the power supply, i.e. 2 bars out of 3.
• Verify you have the name and password of your Wi-Fi® network available (the password must be less than 32 characters).
• Make sure Bluetooth® is enabled on your phone or tablet.

For Android users: Please make sure that your GPS and location-based services are turned ON.

For iOS 13 users only: You must allow the application to use Bluetooth® and location-based services while the application is running.

• Connect the power supply unit to an electrical outlet and the blue cable on the Dolphin robot to the power supply unit.
• The power supply connectivity LED will start flashing blue.
• Place the Dolphin in the water.
• Press the power supply unit on/off button to start the cleaning cycle of your Dolphin.

• Launch the MyDolphin™ Plus app.
• Click Accept and grant access to all required permissions.
• Sign up by creating an account or use your Gmail/Facebook/Apple account.
• Scan the QR code on the side of the power supply unit, or press "Search manually" to establish the connection with your robot. "Search manually" will appear under the QR scanner. The application will start pairing with your power supply once the robot is found via Bluetooth®.
• Wait until the connectivity LED is solid blue and a success message shows in the application.
• The application will now ask you to connect to your Wi-Fi network.
• Verify that the name of your Wi-Fi network appears in the Wi-Fi network name field.
• Type in the password (which must be less than 32 characters) for your Wi-Fi network, and press Continue.
• Wait a few moments, because this might take up to 2 minutes, depending on the signal strength of your Wi-Fi network. During this process, your power supply LEDs will flash between green and blue.
• Wait until the connectivity LED is solid green and a success message is displayed in the application.

1. Please verify that you have granted all permissions when signing up on the app (location / BLE / etc.) and that all conditions are met (Wi-Fi / Cellular / BLE).

2. Please make sure that the blue cable is properly connected to the PWS.

3. When trying to connect, does a picture of the robot come up?

If no robot is shown, please reach out to our Customer Care team here with a screenshot of the step you are stuck in.

After the initial Bluetooth® connection, the app sends Wi-Fi details from the phone to the power supply. If it is stuck at this percentage, the connection was cut or not sent properly.

Close the app, reopen it, and try reconnecting, standing close to the power supply to ensure connection. Also verify that the Wi-Fi network’s name is correct and that there are no foreign letters or characters.

This stage is checking the Wi-Fi network requirements (2.4 GHz), this will take up to two minutes.

Verify that the network requirements are correct if stuck on this stage.

If the connection fails here, it is because there is an issue with the cloud/connection to the cloud.

Reset the router.