| Phenomenon |
Possible reasons |
Corrective Action |
| Cable twisting or cable coils up |
Diagonal handle position not changed. (Subject to specific model) |
Change handle diagonal position after each use (or position the handle correctly) |
| |
Obstruction in pool |
Remove obstruction in pool |
| |
Particular pool shape |
Install cable with Swivel |
| |
Cable gets stuck on main drain cover |
Turn off filter and install main drain cover |
| |
In all abovementioned cases: |
Straighten cable and lay in sun periodically |
| |
Excess cable in the pool (Swivel cable) |
Remove excess cable from the pool |
| Dolphin is moving in circles |
Dirt stuck in moving parts |
Remove dirt from moving parts |
| |
Clogged filter bag |
Clean filter bag |
| |
Tracks worn due to wear and tear |
Replace tracks |
| |
Power supply wrongly positioned |
Place power supply in a position so that the Dolphin can reach all walls |
| |
Wrong mounting of bottom lid |
Lock bottom lid in the right position |
| |
Pool water is out of specification |
Correct pool and water conditions |
| Dolphin does not reach all pool areas |
Power supply wrongly positioned |
Place power supply in a position so that the Dolphin can reach all walls |
| |
Algae on walls and floor |
Brush walls and floor |
| |
Pool filter is on |
Turn off pool filter |
| |
Not traveling sideways on walls |
Ensure handle is in diagonal position |
| Dolphin does not climb walls |
Dolphin too heavy |
Empty and wash filter bag. |
| |
Large debris in pool-start of season |
Use special rough dirt filter bag |
| |
Algae on walls |
Brush walls |
| |
Water temperature too low/too high |
Ideal water temperature between 12-32°C |
| |
Brushes worn out |
Replace brushes - contact your dealer |
| |
Slippery ceramic wall tiles |
Consult with your dealer about special brushes |
| |
Debris caught around impeller |
Untwist impeller tube and clean impeller |
| |
Dolphin too light - trapped air |
Turn Dolphin upside down under water to remove trapped air |
| |
Unsuitable pH level |
Check pH level between 7.0 – 7.2 |
| |
Wrong Dolphin or wrong brushes |
Consult your dealer |
| Motors not working |
Impeller blocked |
Untwist impeller tube and clean impeller |
| |
Drive system blocked |
Clean tracks and wheels |
| |
Electrical problem-motor unit, cable or power supply |
Consult with your dealer and service center |
| Dolphin will not sink |
Air caught in filter bag |
Turn Dolphin upside down under water to remove trapped air. Wash the filter bag. Remove calcium or other chemical sediments |
Air bubbles escaping from impeller tube or Dolphin disengaging from wall at waterline |
Dolphin climbs too high |
Remove handle floats or attach a 250 gr. (8 oz) lead weight to bottom inlet cover |
Operator neglect |
Operator has damaged Dolphin |
Replace broken/damaged parts |
| |
Operator pulled on cable |
Repair loose electrical wiring |
| |
Operator does not maintain Dolphin |
Purchase or clean filter bag & Dolphin |
| |
Dolphin worked out of water |
Seals may be damaged. Replace Motor Unit |
| |
Power Supply or Remote Control Unit got wet |
Either or both units could be damaged and need to be repaired or replaced. |
| |
Flat/dead batteries in Remote Control |
Replace batteries in Remote Control Unit |
| |
Normal wear and tear |
Send Dolphin for routine servicing |
| LED headlamp(s) are not functioning. |
Electrical problem in system |
Consult with your nearest service center |
Power Supply Filter Indication Lights:
A. Lamp(s) are not functioning |
Electrical problem in Power Supply system |
Consult with your nearest service center |
| B. Red indication light remains lit even with a clean filter bag |
Operation out of water, on steps or beach-entry pool |
Activate Remote Control Unit > Enter parameters > Enter Settings > Enter Clean Mode > Press Set > Press Send |
